MMRX Telehealth

About MyMenopauseRx

MyMenopauseRx is an online doctor's office devoted to peri and menopause care. We provide evidence-based treatment, personalized plans, and compassionate support - all through secure virtual visits.

At MyMenopauseRx, we bring the in-person ob/gyn visit to you, making access to our evidence-based perimenopause and menopause care easier and more convenient.

Your visit is a live, one-on-one video appointment using HIPAA-compliant Zoom. You'll meet with a certified menopause specialist who reviews your symptoms and medical history, and then works with you to create a care plan that aligns with your health goals.

No. Our care is designed to complement your in-person needs. Your primary care provider should remain your local go-to for your healthcare needs that require a physical exam.

MyMenopauseRx cares for individuals born with ovaries who are experiencing perimenopause or menopause symptoms.

This includes nonbinary individuals and people who may have had top surgery but still have ovaries.

No. Our clinicians are not trained in gender affirming care, and you deserve care from someone who is!

For those seeking transgender care or gender-affirming hormone care, we recommend seeking care at a local gender-affirming clinic or a telemedicine company such as FOLX Health.

Virtual Visits

Yes. All virtual visits are conducted with live audio/video using HIPAA-compliant Zoom, launched directly from your patient dashboard.

Yes. Our online doctor's office is built to foster lasting doctor/patient relationships. All of our menopause specialists follow healthcare guidelines aligned with The Menopause Society and The American College of Obstetricians and Gynecologists. You can book any provider with confidence!

Each video visit takes about 30 minutes total.

You'll have 20 minutes of dedicated face-to-face time with your menopause specialist - more than the 12.5 minutes patients typically spend face-to-face with an OB/GYN during an insurance-covered in-person visit.

Before and after your visit, your clinician spends about 10 additional minutes reviewing your history, labs, and documenting your care.

MyMenopauseRx virtual care is an online doctor's office that practices medicine with the same standard of care as in-person visits. High-quality, personalized women's healthcare starts with understanding you and your health goals. Because menopause has over 30+ symptoms, we ask patients to complete/update their medical history and symptoms tracking before each visit. This helps your clinician come prepared, focus on what matters to you most, and deliver the best possible care.

Your visit schedule is personalized to your needs, but most women are seen every 8-12 weeks until they are feeling better and their symptoms are well controlled.

Once you're doing well, we recommend virtual check-ins every 6 months to help maintain progress and adjust care as needed.

Right on your patient dashboard attached to your visit.

Lab Testing

Yes. Your menopause specialist will order medically indicated lab testing. Your order will be available to print or download from your patient dashboard. You may use your health insurance for lab testing or choose our discounted self-pay rates.

Maybe! We recommend hormone testing based on your personalized health needs and published medical guidelines from The Menopause Society.

No. If you are 45 or older and experiencing perimenopause or menopause symptoms, hormone testing is not required or recommended before starting treatment.

Your menopause specialist may recommend metabolic or other lab testing based on your health history and symptoms. If labs are needed, your clinician will provide the appropriate orders during your visit.

Yes. We've partnered with Quest Diagnostics nationwide for lab testing.

If you prefer to use a different lab, that's no problem - you'll simply need to upload a PDF of your lab results to your patient dashboard so your clinician can review them.

Lab results ordered by MyMenopauseRx and completed at Quest Diagnostics will be automatically uploaded to your patient dashboard for easy access.

Great! Just let us know during your visit. Please do not upload any reports to your patient dashboard unless your menopause specialist specifically requests them.

No. Your health insurance company only covers lab testing when it is considered medically necessary.

If you're interested in checking labs for your own insight or peace of mind, we recommend using our discounted self-pay lab options - they're a great way to satisfy your healthcare curiosity without surprises from your insurance company.

Yes! You can submit your MyMenopauseRx receipt along with any required paperwork to your benefit administrator, or choose to pay for your labs using your FSA/HSA card.

Yes. We are only contracted with Quest Diagnostics for lab testing.

Prescriptions

Yes! We prescribe FDA-approved estradiol and progesterone, covered by most health insurance plans.

Yes, for patients who are located in Illinois.

Testosterone is a controlled substance in the United States, with strict DEA prescribing laws. For patients outside of Illinois, we work with your local PCP for them to send the prescription, and then we manage your care and dosing.

Absolutely! Just provide your insurance information to your pharmacy.

Absolutely! Just update your preferred pharmacy information in your patient dashboard before each visit.

If you 'd like to change pharmacies after your prescription has already been sent, please contact the pharmacy you'd like to use and ask them to arrange a pharmacy-to-pharmacy transfer.

To help avoid delays, we recommend you updating your preferred pharmacy in your patient dashboard before each appointment.

If you would like MyMenopauseRx to resend your prescription to a differnt pharmacy after your visit, please book a Change Pharmacy message visit and we'd be happy to help.

Yes. Simply enter your mail-order pharmacy information as your preferred pharmacy in your patient dashboard.

If you'd like to switch to a mail-order pharmacy after your prescription has already been sent to a local pharmacy, this is considered a pharmacy-to-pharmacy transfer. Please contact your mail-order pharmacy directly, and they can make the change for you.

If you'd like MyMenopauseRx to resend your prescription to your mail order pharmacy after your visit, please book a Change Pharmacy message visit, and we'll be happy to help.

In most cases, a change in generic brand is just fine.

If you are feeling unwanted side effects from the generic change, please contact your pharmacy and ask if they order the generic brand that worked well for you.

If you need a refill, it's time for a visit!

Please schedule one through your patient dashboard. If you are not sure which type to book, just send us a message - your care coordinator is here to help.

Sometimes you need to tweak your treatment.

For simple dose changes, a message visit may be all you need. If symptoms are ongoing, changing, or more complex, we recommend a video visit so we can talk things through and make decisions together.

Yes - as long as they are following published medical guidelines and the standard of care.

Using Health Insurance

Yes. We are in-network for Aetna, Humana, Cigna, Blue Cross Blue Shield, Tricare, United Healthcare, and Sana PPO plans. We are actively working on adding additional plans.

We do not accept Medicare, Medicaid, or HMO plans.

Your care coordinator will verify your coverage behind the scenes after you upload your insurance cards. We always recommend double-checking with your insurance plan, so there are no surprises.

Our contracts with insurance companies have varying levels of reimbursement for visits. In some cases, these may be higher than MyMenopauseRx cash pay prices. Each health insurance plan has its own rules that determine how much you pay out of pocket for care. Because there are so many plans and variations, we're unable to know the exact details of every plan. We recommend you call your insurance carrier directly for precise cost information.

If you have not met your deductible for the year, you will be responsible for the full amount that the insurance company would reimburse us for, which may be higher than our self-pay rates.

If you have met your deductible for the year, you will only be responsible for the copay or cost-share amount.

You can learn more by reading: Understanding PPO Health Insurance in the United States: A Friendly Guide to Costs

Using your health insurance at the MyMenopauseRx online doctor's office works the same way it does for in-person care.

How it works:

1. Schedule your visit - Select your appointment time and choose the option to use your health insurance.
2. Upload your information - Enter your health insurance information and upload a copy of the front and back of your insurance card plus a photo ID.
3. Enter a payment method - Enter a valid credit card for any co-pay and deductible amounts.
4. Insurance verification - Behind the scenes, a MyMenopauseRx care coordinator will verify your insurance is active and confirm any co-pay amount due. By law, we are required to collect your co-pay (if applicable) at or before your visit. MyMenopauseRx providers are considered specialists by most insurance.
5. If there is an issue - If your insurance policy is inactive or MyMenopauseRx is out of network, your care coordinator will message you through your secure patient portal.
6. After your virtual visit - Once your visit is complete, MyMenopauseRx will submit a claim to your health insurance company for payment. Your insurance will process your claim according to your plan and send you an Explanation of Benefits (EOB) explaining what was covered, what portion, if any, is your responsibility.
7. Your personal cost of the visit (out-of-pocket expense) is determined by your health insurance plan, not by MyMenopauseRx. Any amount deemed patient responsibility by your insurance will be billed to the credit card on file.

If you choose our self-pay option, a copy of your receipt will automatically be emailed to you after you purchase a lab or virtual visit

If you need help, our care coordinators are here for you. Just send a message from your patient dashboard.

Cancellation and Refund Policy

We get it - plans change. If you need to cancel or reschedule your appointment, here's what to know:

Cancellation - Please cancel your appointment at least 24 hours in advance to avoid a non-refundable $99 cancellation fee.

Reschedule - You may reschedule your appointment directly from your patient dashboard if it is more than 3 days before your scheduled visit. If it's less than 3 days, or you are unable to reschedule online, please send us a message from your patient dashboard, and we'll help.

Late Cancellation - If you cancel within 24 hours of your appointment, a $99 non-refundable cancellation fee will apply.

We understand technology fails at times. If you experienced an interruption in your appointment after it was initiated by your doctor or nurse practitioner, a care coordinator will be notified to reschedule your appointment free of charge. No refunds are offered for partial appointments.

We are sorry but we do not offer refunds for self-order lab testing. This policy is highlighted for you on the top of your order page just prior to completing your payment.

No Show/Missed Appointments:

If you do not attend your scheduled appointment, a $99 no-show fee will be charged to your credit card on file.

When a patient doesn't attend a scheduled appointment or cancels at the last minute, that time can't be offered to another patient who may be waiting for care.

Our clinicians reserve time specifically for you, prepare for your visit in advance, and are compensated for that time. The no-show fee helps us respect their time and continue offering timely, high-quality care to all patients.

We always understand life happens - which is why we offer easy online rescheduling and 24/7 messaging.

Medical Emergency

We do not provide emergency care and advise all patients to call 911 or proceed to the closest emergency room.

Privacy

MyMenopauseRx uses the latest standards to protect your personal information, encrypting your data both in transit and at rest. Communication between your browser and MyMenopauseRx systems is 256 bit SSL/TLS encrypted, while data stored within our system is encrypted using the AES-256 standard. While medicine is our passion, security is a priority. We routinely conduct security audits and personnel training to ensure that our systems and staff are able to guard your data like it was our own.

Yes.

No. We respect your privacy and will never sell your personal information.